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Approach
The limits of CRM
CEM & EFM
Interact
Understand
Act
CEM benefits
Feedback Management
Social Media
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Marketing
Customer Relations
Communications
Sales
Human Ressources
Development and Testing
Quality
Products
CEM platform
Data collecting
Structured data
Non-structured data
Collecting canals
From the Web
From blogs and forums
By phone
Face to face
Data analysis
Business management
Business process management
Panel management
Application implementation
Services
Company
Contact
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