Feedback & Co : Customer Experience Management (CEM)

Products

From blogs and forums

Business process management

Panel management

Application implementation

Web data collecting

E-mailing

The web and more specifically emailing is a media that promotes communication between companies and their environment.

It presents the following advantages:

Low cost : no publication, printing or expedition expenses
Easy to carry out : can bet setup in a few hours
Efficient : reaches thousands of people in only a few minutes
Target receptivity : today, only customers who mentioned that they wanted to be contacted can be. Internet users have a voluntary approach in order to be contacted by subscribing to different lists or panels.
Quick results and feedback : most of the surveys dispatched by email enable to obtain the first results in the hours or minutes following the campaign. In general, 80% of the feedback is transmitted 72 hours following the campaign. You can dispose of real time information regarding the following indicators: opening rate, number of clicks etc.
Asynchronism : the recipients can take note of the message and answer the survey at their own rhythm
Attractive : e-mails can be created in html and contain images, sounds and animations , making your message even more attractive and original

Feedback & Co’s Mailing Messenger enables you to plan and setup campaigns for your customers, partners, employees etc.

Thanks to the Mailing Manager, send your surveys by emails and follow the results in only a few clicks. Create attractive and dynamic emails and dare to use rich and sounding designs.

Contribution / Co-Creation

In addition to surveys and email data collection modes, Feedback & Co proposes a contribution tool.

‘Feedback & Co Contributor’ enables viewpoints, comments, suggestions and requests regarding your products or service offers.

Interactive voting systems will log and measure internet surfers’ contribution popularity.